Shipping & Delivery Policy (Products)

We at Just Solve Nursery do not ship products out of India.

All orders are shipped through registered domestic courier partner only.

All Orders will be shipped within 5-7 working days in case Of Standard Delivery or as per the delivery date selected by customer at the time of placing order in case of fixed date delivery which will be charged extra, Confirmation and delivering of the shipment subject to Courier Partner/post office norms.

Just Solve Nursery is neither responsible nor liable for any delay in delivery by the courier partner / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 5-7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Payments

Just Solve Nursery is proud to Net-Banking, Credit Cards, Debit Cards, Wallets, UPI etc.

Since, the product is perishable item. COD option not Available.

Shipping & Delivery Policy (Services)

Delivery of products will be confirmed on registered address of buyer e-mail ID and SMS as specified during registration on Just Solve Nursery Website. For any issues in utilizing our services or purchasing any products, you may contact our helpdesk.

How the delivery charge is calculated for multiple units and some products

For Noida customers, the shipping charged as per the Weight of the shipment fixed Rs 55 Per Kilogram for all orders.

For multiple products ordered the program adds up the weight of all the units ordered and charges a single delivery fee only in case the shipment address is identical.

However, the delivery fee is calculated separately when a customer orders different plants to be delivered at different locations. This is because the products are being sourced and shipped from different cities by Channel Partners itself.

Disclaimer Policy

The product will be delivered for all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.

* No Deliveries on Sunday and National Holidays and gazette Holidays.

* All Claims are Subject to the jurisdiction Of Court at New Delhi, India Only.

The information contained in this website is for general information purposes only. The information is provided by Just Solve Nursery and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Cancellation Policy

Just Solve Nursery believes in helping its buyers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

·         Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

·         There is no cancellation of orders placed under the same day delivery category whose delivery is schedule before 24 working hours of order placed date.

·         No cancellations are entertained for those products that the Just Solve Nursery marketing team has obtained on special occasions like Pongal, Diwali, Father Day, Mother Day, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

·         In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 Working hours of receipt of the products. 

·         In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Returns and Refund Policy

Any return and refund will be Entertained if and only if the team is informed with in 24 Working hours.

Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs.

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Replacement Policy

 Any request for product exchanges or replacement will be possible under following Circumstances only.

1.       In case the Wrong item is delivered.

2.       In Case the delivery conditions are miserable.

3.       In case the pot deliver is broken( to be informed with in 24 Working hours of delivery along with Supportive Physical evidence like Video or Photo).

Any such request for product exchanges or replacement  under following Circumstances  will not be entertained.

1.Appropriate Conditions are not set for Plant Survival.

2.Any plant which is eaten up by any animal or is subjected to insect due to unfavorable atmosphere or kept with plant which has insects after delivery will not be replaced.